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Data Recovery

Data recovery service

Crashed computer, dropped hard drive, or deleted files? Data loss can feel like a nightmare, and it’s often a matter of “when” rather than “if.” At Fix My Laptop Brisbane, we provide professional data recovery for broken computers, failed hard drives, corrupted SSDs, erased USB sticks, and damaged SD cards. With our expertise, you have a reliable chance to get your files back.

Shattered hard drive platters

When You Might Need Data Recovery

Imagine your computer fails and suddenly family photos, documents, and music collections are gone. With data recovery, those files can be restored.

Data loss can happen to anyone, and it is usually a matter of “when” rather than “if.” If you have not experienced it yet, that is good news, but it also means now is the time to set up proper backups before it is too late.

The most common scenarios include crashed computers, dropped hard drives, corrupted USB sticks, damaged memory cards, and even natural disasters. Data can also be lost by accidentally deleting files, reformatting drives, or restoring a computer to factory settings without saving your information first.

In the worst cases, files become encrypted by ransomware. Without reliable backups, there is a strong chance those files will be gone for good.

Typical Warning Signs

Most people store their data on hard drives and fortunately, they will usually give you plenty of warnings before failing!

If your computer freezes or slows down over time, the cause is often a failing hard drive.

When a system will not boot and shows messages like “no bootable device” or “missing operating system,” it means the computer is trying to read the data but cannot.

In some cases, the machine may launch a diagnostics or self-repair routine. This can provide temporary relief, but it rarely solves the problem. Treat these issues as early warning signs.

Another common scenario is when you plug in a USB stick or portable hard drive and see the message “drive needs to be formatted.” Avoid formatting the drive, as it can make recovery much harder.

Need to format the drive before using it
Diagnosing your PC - one of the early failure signs
Crystal Disk Info shows warning - failing hard drive

How to Recover Data – DIY Way

If you cannot risk losing data, contact a professional. Drives that click, fail to spin, or show physical damage need expert recovery. DIY attempts may make the problem worse.

If your hard drive is physically damaged, makes clicking noises, or refuses to spin, seek professional help right away. Acting quickly gives you the best chance of saving your files.

You can also run a hard drive diagnostic tool such as CrystalDiskInfo or GSmartControl. These programs are not always accurate, but they often provide a quick and free way to spot potential issues. When you see warnings or error messages, make a backup as soon as possible. Begin with your most important files, because the drive may fail at any moment.

For deleted files or a formatted drive, tools like Recuva can be useful. This affordable data recovery software can handle some simple cases. Always save recovered files to a separate drive or USB stick. Reusing the original device puts your remaining data at risk.

How We Recover Data

So far, we have been able to recover about 80% of the failing drives. 10% get sent to specialized data recovery labs. They are expensive but have a higher chance of success. The remaining 10%? Too bad!

If you need data recovery, visit us for fast and reliable help. In most cases we can diagnose the problem and provide an estimate the same day. When the data is extremely valuable and requires advanced treatment, we can refer you to a partner lab that uses clean rooms, spare parts, and specialised equipment to increase the chances of success.

With our own equipment and experience, we are able to recover data in the majority of cases. While no recovery can ever be guaranteed, we always put in our best effort. The process begins with a full sector-by-sector image of the drive, capturing the accessible data first. This approach allows us to recover the maximum amount of information in the shortest possible time.

Next, we address the slower areas with bad sectors, damaged blocks, or failing drive heads. Once no further data can be extracted at the physical level, we move on to logical recovery of the file systems. At this stage we check whether the files are readable and can be opened. Finally, the recovered data is copied to a new drive, which you can either purchase from us or supply yourself.

Data Recovery procedure - done in PC Repair shop
Clean room data recovery

Typical Costs

Every data recovery case is different. Talk to us, bring your device and we can give you a quote. You can bring your own hard drive or USB stick or buy one from us.

Service

Cost

Diagnostics and evaluation (waived if recovery proceeds)

$100

Data backup from a working computer

$150 – $200

Corrupted USB stick or SD card

$150+

Backup from broken computer
(drive healthy, OS not loading or blocking copies)

$250+

Recovery from broken computer with failing hard drive or SSD

$500+

Our Partner

Advanced recovery by specialist partner
(physically damaged drives, logic board replacements, seized spindle motors, stuck heads)

Ontrack 169
  • Contact Number: 1800 316 674
  • Website: ontrack.com
  • Address: Suite 9, 28 Donkin Street, West End Brisbane QLD 4101, Australia

GET 10% OFF with CODE S-36052

On services over $1,000 from our trusted partner

Need a Quote?

Call or text us for a prompt reply.

We can provide a free quote and flat-priced service fee for simple repairs.

For more complex problems or personalised laptop support, it’s best to bring your device in.

2/890 Sandgate Road, Clayfield

07 3857 6875

0403 100 701

service@fixmylaptop.com.au

Fix-My-Laptop-Logo-Ftr

service@fixmylaptop.com.au

(07) 3857 6875

0403 100 701

2/890 Sandgate Road, Clayfield

BUSINESS HOURS

Monday10:00 AM — 6:00 PM
Tuesday8:00 AM — 4:00 PM
Wednesday10:00 AM — 6:00 PM
Thursday8:00 AM — 4:00 PM
Friday10:00 AM — 2:00 PM
Saturday10:00 AM — 2:00 PM
SundayClosed

Updated hours are always available on Google Maps
We reserve the right to open later and close earlier

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  • Laptop Repair
    • Screen Replacement
    • Battery Replacement
    • Charging Issue
    • Hinges Repair
    • Keyboard Replacement
    • Overheat Issue
    • Startup Issue
    • Water Damage
  • Computer Repair
    • Diagnostics
    • Startup Issue
    • Virus & Malware Removal
    • Windows Reinstall
    • Email and Outlook Issue
    • Software Update Issue
    • Tune Up & Cleaning
    • Software Crashes
  • Sales
    • New Computers
    • Refurbished Computers
    • Laptop Chargers
    • Hard Drives & USB sticks
  • Upgrades
    • SSD Upgrade
    • Add More RAM
    • Better Wi-Fi
    • Windows 11 Upgrade
  • Data Recovery
    • Data Backup
    • Data Recovery
    • Cloud Backup
    • Data Transfer & Setup
  • Business Solutions
    • IT Support Pricing
      • In-shop Support
      • On-site Support
      • Remote Support
      • Emergency Support
    • Microsoft 365
    • Website Design & SEO
  • Blog
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