IT Support Pricing
At Fix My Laptop, we provide fast, reliable IT support for small businesses across Brisbane. Whether you need help with everyday tech issues, Microsoft 365 setup, or emergency troubleshooting, we’re here to keep your business running smoothly. We offer remote and on-site support, flexible prepaid options, and after-hours availability when needed. From email problems to hardware, networking, and software issues, we’ve got you covered.
Flat rate priced services
Most of the work we do is subject to flat rate pricing. When we give you a quote on how much a certain repair will be, that’s how much it will cost. There are, of course, exceptions to this rule, such as having to order extra parts, undisclosed or previously undiscovered problems, or extra work outside of the scope but that doesn’t happen very often and will be discussed with you.
We also offer same-day repair for many issues. If you need your computer fixed as soon as possible, bring it to us in the morning and we will try our best to have it ready by closing time or even earlier. Same day service is subject to $100 extra fee and can only be offered if we have the right parts in stock and available time to accommodate you.
Hourly Rates
Many computer issues require time to solve and, in most cases, where the problems can’t be solved by one of our flat priced services, or you need assistance on-site or in person, this will be the way to go.
- Phone, email, remote and in shop assistance – 30 minutes
- On-site help (includes driving time to and from you) – one hour
Prepaid IT Support
If the laptop doesn’t have any signs of life, it usually means the battery is completely flat and/or the computer is not receiving the power. This could be due to various reasons
Our prepaid IT support includes on-site, remote and in-shop assistance. You can purchase any amount of time required. The time doesn’t expire, and we keep track of everything we do for you. After we finish helping you out, we calculate the time spent working with you and deduct it from your balance.
The more time you buy upfront – the cheaper it becomes! Instead of sending you bills for every service call, we make it convenient for both you and us. You can always check your balance in the customer’s portal, see the service ticket details and download your invoices. Usually, Prepaid IT support will be handled by Sergey or a senior technician, unless you require immediate assistance, and they are unavailable.
| Prepaid Hours | Cost |
| 3 | $500 (save $100!) |
| 5 | $800 (save $200!) |
| 10 | $1500 (save $500!) |