My Acer 6530 laptop was only one year old yet it was running very slow and I wanted it to run decent again. Being very slow, and I was not able to watch videos because they would not stream without stopping and starting, After an email quote I booked it in. At the Upper Mt Gravatt store they were able to service my laptop and get it running very well again. I just want to say a big thanks for fixing my laptop to everyone at Fix My Laptop. It was worth every $1 I spent and the pickup service certainly made the whole situation much much easier. I will be recommending you to everyone! Thanks. Janina 7th March 2010

I contacted Fix My Laptop by email with an 8 point list of items I needed fixing on my laptop; the keyboard had a letter popped off, the DVDRW was not working, the lid was not working right and it needed a dust out and a good service. I got an email reply from Phillip with a price estimate on each task. I had the Asus F3J couriered to you at no cost to me at the Upper Mt Gravatt branch and within a few days they had replaced my laptops base, fitted a used keyboard and DVDRW. Prices were as quoted or lower.

Hi Phil – I just want to say I'm really pleased with the work you guys did.
Thank you.

Kind regards
Cameron
4th March 2010

I visited the new store at Upper Mt Gravatt with my troublesome Compaq F500 laptop over-heating and crashing. I felt like a valued customer right from the first interaction with Staff, nothing seemed too difficult. I told them I was visiting from the Sunshine Coast and had time constraints, so rather than ignore me needs, the technician pulled the laptop apart in front of me. His expertise was awesome and he didnt mind sharing his knowledge so I learned quite a bit as this proceeded, He had parts in stock to fix the fan, the dc jack, the USB ports on the motherboard. I was particularly impressed with them cleaning all the dust from the inside of my machine. The laptop was tested for its reliability once it was reassembled and I was assured of a working machine when I left the store. This meant for me that the time I spent at Fix My Laptop Upper Mount Gravatt was not waisted and since then my machine has been working as good as new. My laptop was originally bought as a secondhand machine and I feel security now, its working so well and so reliably and that I can return to Fix My Laptop and know that I have found a service that knows what their doing, cares about their service, fixing in speedy time frame and has parts in stock to assist.
Jennifer Sutherland Warana
9 Feb 2010.

My laptop crashed to the floor and worked no more. I phoned several other repair places they don't offer a free courier service and were not interested when I mention "insurance quote". Fix My Laptop looked after the quote and faxed it to the insurance company for me. If your looking for a stress free service than give these guys a try.
Anon. Feb 2010.

I refer to the above invoice (317) and would like to compliment you and your staff on the efficient, courteous and timely repair of my laptop.I am getting the following message on boot up:Intel Boot agent FE v4.1.09,Client mac address: 00080d5570c5, Guid: F31ee180 044 18dc 8010 b11083129908 DHCP

This message isn’t unlike the one I got with previous hard disc.Can you advise me what to do please.

Kind Regards
Derek and Lorna
Mudgeeraba Qld. 4213
Jan 2010

Took daughters Acer Laptop in as she had somehow lost a key off keyboard,
"Fix My Laptop" had a look and said they could fix it while I waited.
Terrific service fixed it in a couple minutes and said no charge ..awesome !!!!
Old school service .....friendly staff !

Cheers
Mark
21/01/10

To Fix My Laptop,

Thankyou so much for repairing the LCD scren on my son's laptop.
Additional RAM was added to the machine also.
Delivery instructions made things easier, service was prompt and communicated well. It would have cost me so much more to buy a whole new laptop.

Cheers,
Neil Kelly
25 Nov 09

Dear Angela, Just a brief note to “Thank-You” for the great customer service I received from you and your team. It has been a pleasure dealing with “FIX MY LAPTOP” only because of the friendly, polite and helpful service you have provided. You have gone all and above to help me and nothing was ever too much trouble. I truly wish all customer relations had the same manners and wonderful staff that work at Fix My Laptop. Thank-you for everything and especially your patience! Regards T.P. Sunshine Coast

My HP computer was slowly dying - failure to boot up, slow to work... Luckliy it was under warranty and Harris Technology sent me to Fix My Laptop. They identified a hard drive problem, replaced it and restored all my software and files, in 1.5 days. Took it home plugged it in and back in business.

The service and speed completely eclipses my previous experience with computer repair places.

It has been a pleasure dealing with Fix My Laptop, thanks.
Ryan
Wooloowin
21 Oct 09.

Hi Phillip,
Just letting you know that I received the laptop today. I would like to thank you and your team for a job well done, and for such a speedy service.
I am very impressed and will be recommending your company to all my friends.

Much Appreciated,
Lorraine J. Bagara Qld. Aug 09.

Just wishing to pass on my thanks to the staff at Fix My Laptop for their professional service and advice. Kids cracked the screen on their ASUS laptop, I received a timely and reasonable quote and had the screen replaced, had it back within a few days. Unfortunately the new screen died (not the kids fault this time), however the guys at Fix My Laptop, although it was out of the three month warranty replaced it once again at no cost. Thank you from a very satisfied customer. Paul Lincoln. Pine Mountain. Aug 09.

I needed a keyboard for my asus laptop, i found fixmylaptop on google. I sent an email and fixmylaptop replied with quote for cost of parts and fitting.

I prepaid and put my replacement keyboard on order, two days later my keyboard arived and my laptop was fixed while i waited.

Very happy with the service and help that was provided. Thankyou
Anon. May 20th 2009.

I am an interstate truck driver. My laptop is an important tool for me whilst out on the road due to the nature of my work.
I value the service and no nonsense approach I get from Phillip and the team. Not being home in Brisbane a lot or for a short time, if I need help even whilst out of state I can call and get the help or guidance I need.
In our game we don't have the luxury of knowing who's who as we are away a lot. Very few business's we come across have any idea or understand our needs, in fact many try to rip us off as we are transient. This makes us very conscious who we deal with.
Fix My Laptop is one business I have no hesitation in recommending.
Thanks to the team@fixmylaptop.
Dave H.
20 May 09.

Cheapest price around! Great service- really convienent. Used the drop off point and then it was couried back to my house. Was so efficient. Fixed within one day! Excellent! Definately recommend!
April 27th 2009.
Anon.

Awesome job on jack replacement at a fraction of the cost and time quoted by another local company. Not only that, my laptop was ready sooner than expected. A job well done!!!

Anon. March 30th 2009.

My Dell Inspiron 6000 laptop kept crashing after an hour of me using it and it was getting very temperamental in starting back up, sometimes it wouldn't start at all.

I took it into the guys at Fix my laptop and they found that the problem was a faulty cooling fan straight away and my laptop had been over heating.

The guys replaced the fan with a new one they had in stock and it didn't cost me much at all.

Thanks Guys

Chris Talbot
March 2009

After my kitten knocked my glass of wine on to the keyboard of my shiny computer which is the HUB of my social, business and entertainment activities, I was distressed. I telephoned another repair service and was told I would have a quote on repairs in the next week and a half. I called Fix My Laptop and was never guaranteed a high speed turn around but informed a qoute could be given to me the next day. I took both the 'wet' laptop and another that had been sitting for sometime requiring repair into Fix My Laptop on Thursday. I had a call with a quote on that same afternoon and the laptops were fixed within 24 hours of my drop off.

Due to the high importance of my laptop, especially in business affairs, including generating and invoicing income, this service was a great relief.

Thank you for the fast, friendly, competent service. You guys can Fix My Laptop anytime and I will be recommending you to everyone.

Leigh Matthews
Febuary 2009

I have worked in the IT industry for 18 years and can say that FIX MY LAPTOP has been one of the most professional service organisations I have worked with. Every job is fixed on time with excellent communication in the process. I just picked up three laptops for customers and they are all extremely happy with the turn around time and quality of repair. Recommend FIX MY LAPTOP to everyone, I do!

Ian, Brisbane

Cannot thank the staff at fixmylaptop.com.au enough for the service they provided. I had a broken keyboard on my Dell Laptop, And it was fixed extremely quickly, no fuss and for a great price. Thanks again guys! Typing this has been a pleasure

Recommend these people to everyone you know! I Certainly will!

Nik. Brisbane.

I was at my wit's end when I accidentally dropped my Sony laptop after placing it on the roof of my car. I am hugely reliant upon it for work and I panicked when I saw it had been damaged.

I took the machine straight to Fix My Laptop where the friendly staff diagnosed the problem and fixed it within an hour, enabling me to continue my working day. In subsequent visits to the store to fix laptop issues, the team have always been swift and helpful in their response. I would highly recommend them to anyone who values their laptop!!

Have now had 2 different laptops repaired by Fix My Laptop (broken screen and faulty disk) and was both times impressed with the quick & efficient service.

Very professional service I would have no hesitation in recommending
Anon.

I am just learning the computer and when I turned it on it said "critical, get fixed ASAP".
This sent my day into a nosedive.
I rang Fix My Laptop and Megan,a very efficient and helpful receptionist listended to all I had to say.
She spoke to her boss Phillip about my problem who said to bring it straight in.
I did this and it was fixed that day.
When I picked it up Phillip explained that it had a virus and they had fixed it. Phillip also gave me a computer lesson - for free.
With service this good it won't be long before Fix My Laptop will have to employ more staff to cope with demand.
Well done all staff.
Highly recommended.
Parnie. Brisbane.

I was looking to buy 2 external laptop power supplies for my Lenovo laptops. There was no local stock and delivery times were going to be 1 week. Fix My Laptop had them for me the following day and nearly 40% cheaper. Mike Whitehouse. Aspedia

My Acer laptop was not booting up. It was looping in Windows and restarting. I took it to Fix My laptop at 9.30am and by 4pm they'd rang me with a quote and I had it back same day. F.A.N.T.A.S.T.I.C. service. Amanda Krause. Lutwyche.

Fix My Laptop offered a great service, excellent turn around - thanks guys
Anon.