By sending your laptop or desktop to Fix My Laptop to be repaired, you agree to the following conditions:

(1) It is your responsibility to backup your data. This includes all hard drives and any memory or flash cards, etc. We are not liable for any data loss regardless of how caused. We treat all data the same and do not distinguish between files, documents, programs, etc in our data manipulation or workshop processes.

(2) Our technicians have requested that a full fault description be provided to assist in the diagnosis and the repair of your computer. Failure to communicate all issues or to adequately convey the how, where and when of errors is not likely to result in all faults been attended to. If you remove your hard drive prior to our repair we cannot test it in your Windows environment and therefore cannot guarantee this aspect of any job.  

(3) During the repair process your hard drive will be tested for surface integrity and speed and in this event that it needs replacing you may not have the opportunity to access your data once the repair is complete. You acknowledge this.

(4) All BIOS and Windows passwords should be removed before booking in your laptop. In cases where FML receives units with passwords, they will be cleared if possible, or we will call or SMS you to obtain them but this will delay the repair of the unit.

(5) What you should send FML:

(a) Include accessories ONLY if it would help the technician determine the issue with your unit. This could include PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, sync cables, etc. If you are getting a DC Jack repaired you MUST include the AC adapter.

(b) Always include the battery and AC adapter with your unit. Do not strip parts from your computer prior to booking in or sending to us for testing and repair.

(c) Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, etc.

Please make a list of any accessories you are booking in / sending with your unit and provide us with a copy of the list. Claims by you relating to failure to return an accessory item or software disk will not be honoured unless you provide us with a list of what you say was sent or booked in by FML. Please make sure your carry bag has your name on it or in it.

(6) Packing your PC, laptop or equipment.

To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in other than its original packaging please note that the packaging may not be returned to you. Non-original packaging on arrival becomes the property of FML to recycle or dispose of as we see fit. 

(7) Damage in Transit. If there is damage or problem with your unit is deemed to be "in transit", we will assess who we deem to be responsible and you agree that our determination is final; customer damage through inadequate packaging, damage by the FML repair center, damage from our couriers or Australia Post. If you are at fault you agree to pay for the repairs caused by poor packaging.

(8) Parts Fitted: FML will use new, reconditioned or used parts as necessary to effect your repair. New and reconditioned parts come with a full 90 day warranty and used parts come with a 30 day warranty. The determination of what part to use is at the discretion of FML unless explicitly agreed prior to repair. For example you could ask; "Fit a used screen to my laptop", in which case we would try to comply. As we cover all brands the provision of parts is a very complex matter and we seek your understanding in this matter.

(9) Courier Policy and Instructions

FML use a variety of transportation methods depening on your location, urgency, size of package, etc. We are often asked "How Can I arrange a Courier pickup?". The answer is that the method varies depending on your location:

(9.1.) Brisbane Metropolitan

(Beenleigh to Caboolture and west to Ipswich)

Couriers Please: To book Couriers Please you:

a/ Place laptop & charger (and carry bag if you prefer) in a box or some protective packaging (see above for packaging recommendations).

b/ Address box to Fix My Laptop, 130 Albion Rd Windsor, Q. 4030

c/ Call 1300 36 1000 and select option "2"

d/ Tell operator "Pickup from my address (specify it) and drop-off at Fix My Laptop at Windsor"

e/ If they ask for our Account Number it is 38576875.

f/ Advise them "Receiver Pays".

g/ Write down the booking number to use as a trace if necessary.

For Brisbane suburban pickups they should arrive within 2 hours of your call as long as you call between 9am and 4pm. After 4pm they come the next day. Note: You must address the item and put with the laptop your name address and phone details. Include a copy of your quote email or a fault description. Our address is, Fix My Laptop, 130 Albion Rd Windsor Qld 4030. If sending the unit by Couriers Please: Call 1300 36 1000 and go to option 2. Advise the operator as above.

(9.2.) Country Queensland (and Interstate)

If we advise you we are using TNT these are the TNT Instructions:

When the TNT driver arrives to pick up your computer do not release the notebook/desktop to the driver until he has provided a copy of the shipping docket with its tracking number to you. It must be marked "Road Express". Call us for our account number.  We will book the TNT job from our end, normally.

(9.3) Country Queensland (Australia Wide)  Australia Post Instructions

To send an item to us with our "free freight" offer you:

a/ Place laptop & charger (and carry bag if you prefer) in a BT box or some protective packaging (you can get this from the post office at your cost if you have none).

b1/ Brisbane Northside and Regions North of Bribane: 

  Address the box to   REPLY PAID 84233

                                         Fix My Laptop,

                                         130 Albion Rd Windsor, Q. 4030

b2/ Brisbane Southside and Regions South of Brisbane:

Address the box to   REPLY PAID 84413
                                         Fix My Laptop,
                                         4a/ 46 Mt Gravatt Capalaba Rd
                                         Upper Mt Gravatt, QLD 4122
 

c/ You will not have to pay for the postage. You may choose to pay for packing materials, express post, insurance, registration, etc yourself. These are not refundable.

d/ Be sure to include your Name, Address, Phone number, Password for laptop and AIG Reference Number on a slip of paper inside the laptop.

(10) Payment. Payment must be made in full before your item is returned to you. This includes insurance reports where the requester of the report is the person liable for the payment of the report fee. We will not give you credit or invoice jobs for later payment unless prior arrangements have been made.

(11) Work Not Done. If we omit to do a task you asked us to complete for whatever reason, the subsequent attendance to that task is not free. It is not a warranty matter as we normally only bill for what we do, not what we were asked to do.

(12) Warranty. We provide warranty for all work done by us. We will make good any faults caused by us or replace any parts fitted by us during the part warranty period. We may choose to give you an advance replacement of the parts or you may have to wait for the manufacturer to replace the returned part. Re-infectation of viruses is not normally a warranty matter. Certain know faults of a design nature will not be covered by this warranty policy more than once, ie we will only replace a part under warranty once.

(13) Liability for Loss or Damage. You agree that incidental marking, scratches, etc could result from disassembly of your equipment. You accept this. Also you accept that FML is limited in libility to the replacement of a lost or damaged item only; no claim for loss of data, profits, time etc will be entertained.

(14) Confidentiality and Privacy. We recommend the removal of any confidential information from your computer prior to repair. If this is not possible please be aware that we will not disclose to anyone your private information or your client details. You give your consent to us sending you marketing emails from time to time as long as we do not pass your email address to others.

(15) Illegal Acts. We will not pirate software for you, we will not misrepresent insurance reports or do any other illegal act. As refusal may offend, please don't ask. For us to load Microsoft products onto your computer you must provide your product key / genuine disk(s) / proof of ownership.

(16) Parts. We have made the business decision to not sell parts either wholesale or retail. If you need parts we have we'll quote you on a fitted price with a discount. If you want us to fit parts you have obtained yourself, thats OK, we charge for our time.

(17) Operating System Support. We only support Microsoft Windows 98 2000 ME XP and Vista. Partitions with Linux or Unix or Apple OS are not supported and will be ignored.

You acklowedge that you have read and agree to our terms and conditions by virtue of booking in a job with Fix My Laptop.

Note: Our fine print is only necessary to protect us from rogues who seek to exploit our friendly easy going attitude. Since 1982 we have never been sued or had a formal complaint lodged against us. We stand on our reputation of honesty and integrity.

 

Terms and Conditions are available from our Reception.