AIG
AIG Extended Warranty Jobs.
Fix My Laptop are an authorized AIG repair centre for laptop and desktop computers. We can promptly and efficiently handle all AIG Extended Warranty repairs.
AIG FAQ.
Q1. What is covered by the AIG extended warranty.?
A1. AIG cover hardware repairs where equipment has failed. They do not cover; cleaning, aligning, adjustments, preventive maintenance, viral contamination, software, consumable items (globes leads fuses etc), damage (including rust/corrosion), no fault found, etc.
Q2. What happens if the repair involves matters not covered by AIG.?
A2. Fix My Laptop will take a look at the issue and quote you on repair charges for the job at the standard rates we use. The customer can choose whether or not they want to proceed with repairs. The customer will have to pay for any shipping costs.
Q3. How can I get my laptop/desktop to Fix My Laptop?
A3. Here is the various ways:
- (a) Bring It In
- (b) Send it Via Courier
- (c) Send it Via Reply Paid Australia Post
Q4. How Can I arrange a Courier pickup?
A4: The method varies depending on your location:
Brisbane Metropolitan
(Beenleigh to Caboolture and west to Ipswich)
Couriers Please: To book Couriers Please you:
a/ Place laptop & charger (and carry bag if you prefer) in a box or some protective packaging (see above for packaging recommendations).
b/ Address box to Fix My Laptop, 130 Albion Rd Windsor, Q. 4030
c/ Call 1300 36 1000 and select option "2"
d/ Tell operator "Pickup from my address (specify it) and drop-off at Fix My Laptop at Windsor"
e/ If they ask for our Account Number it is 38576875.
f/ Advise them "Receiver Pays".
g/ Write down the booking number to use as a trace if necessary.
For Brisbane suburban pickups they should arrive within 2 hours of your call as long as you call between 9am and 4pm. After 4pm they come the next day. Note: You must address the item and put with the laptop your name address and phone details. Include a copy of your quote email or a fault description. Our address is, Fix My Laptop, 130 Albion Rd Windsor Qld 4030. If sending the unit by Couriers Please: Call 1300 36 1000 and go to option 2. Advise the operator as above.
Country Queensland (and Interstate)
If we advise you we are using TNT these are the TNT Instructions:
When the TNT driver arrives to pick up your computer do not release the notebook/desktop to the driver until he has provided a copy of the shipping docket with its tracking number to you. It must be marked "Road Express". Call us for our account number. We will book the TNT job from our end, normally.
Country Queensland (Australia Wide) Australia Post Instructions
To send an item to us with our "free freight" offer you:
a/ Place laptop & charger (and carry bag if you prefer) in a BT box or some protective packaging (you can get this from the post office at your cost if you have none).
b/ Address the box to REPLY PAID 84233
Fix My Laptop,
130 Albion Rd Windsor, Q. 4030
c/ You will not have to pay for the postage. You may choose to pay for packing materials, express post, insurance, registration, etc yourself. These are not refundable.
d/ Be sure to include your Name, Address, Phone number, Password for laptop and AIG Reference Number on a slip of paper inside the laptop.
Q5. How long will it take to do the repair?
A5. The cycle is as follows:
a/ AIG issue Fix My Laptop with the job by email.
b/ FML will contact you within 24 hours 1 day*
c/ Transport inwards 2-3 days
d/ Queue to enter Workshop to be tested and quoting 1-2 days*
e/ Written quote emailed to AIG 1 day*
f/ AIG reviews quote and authorizes job 4-7 days
g/ Order parts ½ day*
h/ Wait for Manufacturer to Ship parts 7-21 days
i/ Fit parts and test laptop 1 day*
j/ Ship job back to owner ½ day*
k/ Transport outwards 2-3 days
Items marked with an * are within our control so we act as fast as possible.
Q6. What happens with damage in transit?
A6. If the courier does not cover the damage Fix My Laptop have a $6000 policy for damage in transit claims.
Q7. Can I have Fix My Laptop tune up or upgrade my computer at the same time as doing the AIG warranty work?
A7. Yes, but all time and costs will be payable by the owner. We cannot do things not covered by AIG at their expense, this would be unethical. If you agree to our quote then its simply a second transaction between FML and yourself.
Q8. What should I send you?
A8. You should send FML is set out below:
(a) Include accessories ONLY if it would help the technician determine the issue with your unit. This could include PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, sync cables, etc. If you are getting a DC Jack repaired you MUST include the AC adapter.
(b) Always include the battery and AC adapter with your unit. Do not strip parts from your computer prior to booking in or sending to us for testing and repair.
(c) Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, etc.
(d) Always include a slip of paper that contains you name, address, phone number, passwords, list of items sent to FML, and AIG reference number.
Please make a list of any accessories you are booking in / sending with your unit and provide us with a copy of the list. Claims by you relating to failure to return an accessory item or software disk will not be honoured unless you provide us with a list of what you say was sent or booked in by FML. Please make sure your carry bag has your name on it or in it.
Q9. How does the repair affect my warranty?
A9. As your manufacturers warranty has expired that is not relevant. All work FML does on behalf of AIG is warranted. The warranty is 3 months on parts and labour. If you have a problem you would normally call AIG and start a new claim.
Q10. Can I send non-AIG jobs to Fix My Laptop?
A10. Of course. We are well know for our fast efficient friendly service. See what others say about FML on our Testimonials page.