As a rule we do not sell parts without fitting them ourselves. However we do have a full range of laptop chargers and laptop accessories in stock.  Read why we suggest your better served by having us supply and fit parts for you. Check out our 10 reasons.

These are several types of password that could be lost (and hopefully recovered).

• CMOS Password - Moderately hard to break
• Hard drive Password - Almost impossible to break
• Windows Password - Easier to break

With your laptop we can try on a best effort basis.

 Our advice for copying data from an old laptop onto a new laptop is to use an intermediate device such as a External Hard Drive or Flash Drive. Copy the files onto the device and then copy them onto the new laptop.

If you require help with getting data from your old laptop onto a new laptop one we can do it for you our rates for data transfer are generally 1-1.5hrs depending on how much data there is.

Just bring in the laptops and leave it with us for 1-2 days. If you need our help you can book a courier here.

Yes, we guarantee all our repair work.  In our Terms and Conditions under item (12) it says:

"12) Warranty. We provide warranty for all work done by us. We will make good any faults caused by us or replace any parts fitted by us during the part warranty period. We may choose to give you an advance replacement of the parts or you may have to wait for the manufacturer to replace the returned part. Re-infectation of viruses is not normally a warranty matter. Certain know faults of a design nature will not be covered by this warranty policy more than once, ie we will only replace a part under warranty once."

Still pending info

Our turn around goal is 1-2 business days. As we hold lots of parts in stock in most cases we are able to meet this. However if parts need to be ordered it may be an additional 1-2 weeks as we wait for parts to arrive. See what others say about how fast we are.

We charge a quote fee to cover our time it takes to diagnose and test the laptop, identify a solution and obtain a quote on replacement parts. This quote fee is only paid if you decide not to go ahead with repairs.

Yes, click here for to book in your laptop and arrange a courier. Click here for an online quote. If you are interstate or in rural Queensland you can use our free freight service to get your laptop to us quickly.

Virus removal can be difficult without the correct tools and the knowledge. Make sure that you have Virus protection software installed onto your laptop. We recommend downloading the Free AVG anti-virus software if you don't have any. Be watchful of emails from people you don't know and offers that seem to good to be true. If your laptop starts acting strange or you suspect that it may be infected with viruses feel free to drop your laptop in and the technicians can do a virus removal, clean up and tune up. If the laptop is very badly infected a reload of windows may be advised. You can download anti-virus software and anti-spyware software from the links on our website.  If you prefer to have us sought out your problems feel free to request a quote here or book a courier here. If you are interstate or in rural Queensland you can use our free freight service to get your laptop to us quickly.

Yes it can be replaced. We will need to have a look and match up the corresponding drive. We can supply and fit a generic DVD-RW (Pioneer brand), the thing we need to check is the bezel to make sure it will fit.

Backing up your data is extremely important. Laptop hard drives are known to fail with out notice.

There are a few methods we recommend:

• Buy an external hard drive from as little as $100, this plugs in via USB and copy across your important files. Things such as photos, emails, documents - thing that are impossible to replace.
• Another way is to purchase a USB Flash Drive and as you save your photos or do a document - save it both on your laptop and on your Flash Drive.
• You can also burn your data onto DVD.
• There are also data storage places that will safely store your data for you, by googling data storage or online back ups you can identify costs and companies that offer this service.

We suggest that storing important data in a couple of places is the best way, so that if one thing fails you know that you can get you important data back, quickly and easily.

First off if you have accidental damage insurance we can do an insurance inspection report to help you claim for the damage (click here to quick start your report), if not accept our condolences for the demise of your laptop. A liquid spill on your laptop can be fatal to it. If the spill has penetrated past the keyboard the unit will most likely short-circuit and fail. If the laptop stops booting up this usually indicates motherboard damage. If your laptop is completely dead (or only having a momentary flash of LED lights and some fan spin) can be a serious problem. Most commonly it is the motherboard which is a very expensive component to replace. I’d suggest the best course of action is to bring it/send it into our Windsor workshop so we can quote you on repair. Book a courier here.

Please note: If you decide to not repair this unit or you get an insurance payout we’d like to buy it for spare parts at a good price. Click here to find out more.

Some components of a laptop can be upgraded.

For example:
Your ram can be upgraded, must keep in mind that you only get two slots wherein you can put ram.
Your hard drive can be upgraded to give you more space.
Some models of laptops you can upgrade the video card.

However other component such as processor, screen size, motherboard can not be upgraded.

We often come across laptops that shut down (or freeze up) after operating for a while. This is a common symptom of over-heating wherein the laptop does a protective shutdown.

Commonly by cleaning the heatsink and fans to remove any dust or lint with recitfy the issue. This may require a lot of disassembly to get into the inner areas of the laptop.

Unfortunately the keyboards are not really repairable regardless of how many or few keys are damaged/not working. In a few cases we can remove/replace individual keys but this is a lucky dip. The individual keys are typically held in place by what we call "little deck chairs" that press down on rubber springs. On each keyboard there are various configurations depending on key size, eg the space bar would be different from the enter key which is different from the a-z keys.

If we have a faulty/dead keyboard we can mix and match keys in an attempt at repair, but this is a hit or miss affair. We will try for you in which case the repair would be around $20 (or less depending on how long it takes to find the small parts needed)

In the worst case a replacement keyboard is needed. We normally have most keyboards in stock. (same day repair) If we have to order it in so allow for 3-5 days from job commencement. We can pull out your own keyboard and lend you an external USB keyboard until it arrives if necessary

A dim screen can be caused by four things:

1. The LCD inverter which causes the LCD panel to light up
2. The CCFL fluro tube in the LCD panel
3. The motherboard supplying signal & voltage to the inverter
4. A damaged video cable between the laptop and the screen 

Most commonly (say 80% of the time) it’s the inverter, 10% it’s the ccfl tube in the LCD panel, and 10% it’s the motherboard or the VGA cable.

Yes, we just need to replace the LCD screen. The price varies according to make/model/age 
/resolution/supply and demand. To get an exact price - call us or submit an online quote. We use new and refurbished panels all with full 12 months warranty (except 17" panels have a 3 month warranty). We normally have most LCD screens in stock. (1-2 day repair) If we have to order it in so allow for 3-5 days from job commencement.

You can call us on 1300 364 229, or fill in our online courier booking request. For all SE QLD we use Couriers Please, For interstate we use TNT.

 It is common for laptops with damaged Windows files to try to load Windows then crash (commonly with the "blue screen of death" (as the geeks call it)) and loop around trying to load the operating system. It is also common for Windows to partially load then freeze up before you see icons, or for it to crash and go to the safe-mode F8 menu.

To determine if its hardware or software we have some hard-drive technician tools that tests the drives and the Windows structures. In about 75% of the time it's the hard drive rather than a "spontaneous" corruption of Windows files (or a virus/spyware attack). To determine what the exact problem is the technicians would need to test your laptop and then quote on repair

You can pay by Visa, Mastercard, American Express, Direct Debit, Cheque and Cash. Payment is made when collecting the laptop. Special arrangements may be undertaken - for example a deposit may be requires when ordering parts.

There are a few different causes to a battery not charging up: 

• the laptop’s power charging circuit could be faulty
• the battery could be faulty
• if a new battery has been fitted, that new battery could have died on the shelf by dropping to 0% charge and latching itself as faulty
• or it could be the wrong battery or charger for the laptop

 To have your laptop completely dead/not turning on (or only having a momentary flash of LED lights and some fan spin) can be a serious problem. Most commonly it is the motherboard which is a very expensive component to replace ($500 ~ $1000+ depending on make and model, etc). It is also common that a laptop that presents as dead can be revived if the fault is:

• flat battery and/or faulty AC charger
• stuck in hibernation or some "twilight zone" state
• faulty ram or hard drive
• a repairable motherboard issue.

Yes, we have a 24 hour or less inspection, quotation and Insurance Report service that will allow you to lodge a claim quickly if necessary. The report will cover the inspection results, a quotation on repair or replacement, and an overall recommendation on what we consider to be the most prudent action to take.

For example, old laptops are no longer able to be repaired as parts are discontinued, also with liquid spills or dropped units, the risks of damage being more widespread that initial inspections can cause us to recommend write off.  

The insurance inspection (including dismantlement), the sourcing and pricing of replacement parts or laptop, and the written report costs $120. This is normally paid by the Insurance company. We can fax or email the report to your insurance company for you, as well.

You can quick start your report by clicking here or drop in today with your insurance details, your insurance company, claim number etc.

The cause of a laptop that is running slow can be a few different things:

1. insufficient ram
2. Norton products in particular Norton Internet Security or Norton Anitivirus (even if fully or partially removed)
3. Other internet security software or suites
4. Actual virus/spyware/malware damage or infection
5. Large numbers of items in startup
6. A failing hard disk drive
7. CPU settings wrong in BIOS or powersaving set to run CPU at low speed all the time.
8. Overheating from blocked/clogged heatsinks and fans.

We can identify your issues, fix the straightforward things straight away and if necessary quote you on more memory or a new hard drive.

Click here to request a quote for the above services.

It really depends on what needs to be done.

Our standard fees are as follows:

Quote Fee $66
This is for workshop time in diagnosing of the problem - identifying a solution or sourcing and pricing replacement parts. This is only paid if you choose not to go ahead with any repairs.

Minimum Workshop Fee $99
This is for up to 1hr of workshop time.

Hourly rate $99/hr
Most repairs are able to be done within the 1-2hr range.

Insurance Report $120
Comprehensive report submitted to insurance company

For an online quote click here or to talk with someone please call 1300 364 229.

We have two Brisbane based repair centres: Southside is at Unit 4a, 46 Mt Gravatt-Capalaba Rd, Upper Mt Gravatt, Q 4122. Its opposite Byrn Ford, just 1.5 blocks east of Garden City Shopping Centre. Our Northside repair centre is located at 130 Albion Rd, Windsor  QLD  4030. At both locations we are open from Monday - Friday 8:30-5:30pm. Find us with Google Maps.